Frequently Asked Questions

PLACING ORDERS

How do I order on tharmart.ae? Ordering is easy! Follow these steps:

  • Browse the site for the product you need.
  • Add the product to your cart.
  • Proceed to checkout.
  • Follow payment instructions.
  • Await confirmation after payment.
  • Is there a limit on the quantity of orders or products in one order?
  • For the benefit of all customers, we may restrict bulk buying. Limits may apply per person, household, or order. Notifications will be sent if such limits are applied.

How do I know if my order has been successful?

You will receive an email confirmation from tharmart.ae once your order is accepted, detailing the order.

What documents are required for delivery?

Identity verification at delivery requires an original labor card, passport, driving license, Emirates ID, or Free Zone ID.

Can I cancel my order?

Cancellation is possible before shipping without charges. After shipping, charges may apply. Contact customer service for assistance.

How do I know if my order has been successful?

You will receive an email confirmation from tharmart.ae once your order is accepted, detailing the order.

Multiple product orders:

We strive to deliver all products together, but it depends on their types and origins.

CONTACT

How do I contact?

For assistance, contact customer service at: care@tharmart.ae

Security

Is it safe to use my Credit/Debit card with tharmart.ae?

Yes, tharmart.ae accepts orders only through browsers with Secure Socket Layer (SSL) technology, ensuring internet security standards.

Will my details be shared with 3rd parties of tharmart.ae?

No, we respect customer privacy and do not share details with third parties.

PAYMENTS

How can I pay with tharmart.ae?

Payments are accepted through credit and debit cards. Cash on delivery is not available.

Will I receive a receipt for my purchase?

Yes, you’ll receive an email confirmation and a physical receipt.

Does tharmart.ae store credit/debit card details?

No, card details are not stored.

Problems at the payment page?

Contact customer services for assistance.

DELIVERY

Where does tharmart.ae deliver to?

We deliver across the UAE, with some remote areas restricted.

What types of delivery does tharmart.ae have?

We offer courier and supplier delivery for larger household products.

How much does the delivery cost?

Delivery charges depend on your location and are displayed in your cart.

Is it possible to schedule a specific delivery time?

Generally, we deliver within 48 working hours. The courier partner will contact you to arrange a suitable time.

International shipping, is it available?

No, we do not provide international shipping services.

RETURNS/CANCELLATIONS AND WARRANTY

Q. If I wish to return a product who do I contact?

Contact customer services at care@tharmart.ae.

Q. If I wish to cancel/return my products, what do I do?

Refer to the returns policy or contact customer services for assistance.

Q. What is the timescale available if I wish to return my order?

We have a 7-day returns policy. Refer to the returns policy or contact customer services for details.

Q. How long is the warranty?

All products carry a warranty, visible on the physical invoice. Keep the invoice for proof of purchase in cases of service, etc.